Our Terms & Conditions
Terms & Conditions
Your use of French Patisserie et Café Provincetown site confirms your agreement to follow our rules and conditions. You may use this site only for the purpose of shopping, placing an order, and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you do not agree with our Terms and Conditions, please do not use French Patisserie et Café Provincetown’s site.
Shipping and Refund Policies
In an effort to preserve the quality and freshness of our products, we offer 1 or 2 days shipping only non-local.
Since our products are delicate, we include ice packs in each package to ensure freshness. However, during the hot summer days (from June to end of August), additional cooling supplies will be needed in each package to ensure freshness. We will add a $10.00 fee to the order to cover the cost of the cooling supplies. We ship within the continental US using FedEx. FedEx calculates their shipping rates based on the total weight of the order and the destination of the shipment.
Please note that FedEx will not deliver to a P.O. Box address.
Orders placed Monday through Thursday by 3:00 PM will be processed and shipped within 24 hours. Orders placed after 3:00 PM EST on Thursday will be shipped the following Monday (Non-Local Residents, Only). For Local Residents (Cape Cod), Orders placed after 3:00 PM EST on Thursdays are from Local Cape Cod Residents, Orders will be shipped within 24 hours, with a Friday or Saturday delivery, as arranged with the Customer.
Orders placed over the weekend and on holiday days will be processed on the next business day. We do not ship packages over the weekend to avoid having these orders be left in a non-climate-controlled facility. No orders are processed on Fridays, unless local Cape Cod residents, or arrangements are made ahead of time by calling our corporate office at 774-722-9767.
We include ice packs with our most delicate items to ensure freshness and to protect the package during the shipping process. If the ice pack is no longer frozen or cold when you receive your package, please note that it does not affect the quality of the items. Simply refrigerate upon receipt of the items. Items remains fresh in the refrigerator up to two weeks.
Please note that French Patisserie et Café Provincetown is not responsible for delays due to incorrect addresses, FedEx shipping mistakes, acceptance requirements or transit and shipping delays. We are not responsible for lost or stolen packages.
We reserve the right to delay shipping due to extreme weather conditions (heat or cold) and due to natural disasters. In the event that your order is being delayed, we will contact you with our earliest possible shipping date.